At Grandtubs, we understand that circumstances may change, and you may need to cancel your order. We've outlined our cancellation policy to assist you in this process:

Cancellation Before Shipment, Delivery, or Pick-Up:

  • If you choose to cancel your order before it has been shipped, delivered, or picked up we will initiate a full refund of your payment.
  • Refunds for cancelled orders will be processed and issued to the original purchaser.
  • For orders made with credit cards, the refund will be credited back to the original credit card used during the purchase.

Cancellation After Shipping, Delivery, or Pick-Up:

  • In the event that you need to cancel your order after it has been shipped, delivered, or picked up, please refer to our Returns section for detailed information on our return process.

For cancellation requests, please contact our Customer Service team by emailing We're here to assist you with any questions or concerns you may have regarding cancellations or returns. Your satisfaction is important to us, and we aim to provide a seamless experience throughout your shopping journey.