Maya Bath FAQ's

Do you offer financing? 

Yes, please select Affirm at your checkout to finance your purchase.

Do you have a Showroom? 

At this time, we do not have a showroom.

Receiving and Inspecting a large item by truck (Steam Showers, Bathtubs, Vanities, Etc.)

When your appointment is scheduled and the freight company is delivering your item, we recommend inspecting the crates for any damage right away. If there is damage to the item, please notate all damages on the delivery receipt before signing. Please take photos of the damage and contact Maya Bath customer service via email support@mayabath.com or by phone 800-518-5242 as soon as possible.

Where Do The Products of Maya Bath Come From?

All of our Maya Bath products are designed in-house by our senior designer. They’re manufactured by top rated factories crafting exceptional home furnishings and all of our items ship from California.

How Will The Steam Shower Arrive? Does The Unit Come Pre-Assembled?

Your steam shower will arrive in 1-3 wooden crates and all crates will go through any doorway of 28″ or wider.

Unlike some stories we have been told, our steam showers come largely pre-assembled with the massage jets, electric wiring and water pipes already connected. The unit is supplied with its constituent panels flat-packed for easy maneuvering through doorways. These adjoining panels will be bolted together and sealed with silicone to provide a relatively straight forward installation. Simply connect any pipes/wires that join the plumbing/electrics between adjacent panels, hook up your hot and cold water feeds, electric supply and waste drainage and you are ready to go.

I Would Like To Place The Steam Shower On The Second Floor, Will There Be A Weight Problem?

The unit is about 700 lbs. plus water and your weight, and that is definitely a case by case type question. Please consult your contractor based off of these weights we have provided.

Canada Shipping

We are offering Free Shipping to all Canada now and the buyer is responsible for all duty and border fee’s.

Do You Offer International Shipping?

Please email support@grandtubs.com for quotes on international orders and shipping.

How long will my order take to arrive?

Your order will leave our warehouse within 1-2 business days if the item is in stock. You’ll know when it ships because we’ll send you the tracking number

The trucking carrier will call you to schedule a delivery appointment on a day and time that works for you. Please provide us with a valid and or alternate contact number to avoid delays with your order.

When My Order Is Delivered, Will It Be Brought Inside My Home?

Oversized shipments usually ship by truck on a pallet and are normally delivered curbside delivery only. If a special delivery is needed, please contact Maya Bath customer service team at 800-518-5242 so they can find out where your shipment is and what options you have. *additional charges will incur on special requests but are limited to the delivery company’s services.

 

Can This Unit Be Used As A Normal Shower?

Yes this is a steam shower unit. You can select just a shower function, steam function, or a steam and shower function if you’d like.

Do I Install the Shower Before the Drywall or After?

The seam shower will need to have the wall finished and the floor first before installing the shower. Never tile around it. The floor is the most important because if you tile around the shower, you won’t have a way to slide the unit out if you need access to the back of the unit. To service the unit, you will require an access panel the back. If an access panel is not available, then you will need to slide the unit out.

What Is The Water Pressure And Volume In GPM Required To Run The Unit Correctly? 

Standard household water pressure of 40-60 psi is about what you need for all functions to work properly.

Where Is The Steam Generator Located?

The steam generator is already built into the back of the unit towards the bottom.