Mobility Bathworks Shipping & Returns Policy
Welcome to Grand Tubs, an authorized dealer for Mobility Bathworks walk-in tubs, barrier-free shower pans, and bathtubs. We're dedicated to ensuring a seamless shipping experience for you. Please review the following shipping details to understand how we process and deliver your purchases:
Free Shipping in the United States:
- We're pleased to offer complimentary shipping for all orders within the contiguous United States. At Grand Tubs, we're committed to delivering not only quality products but also exceptional value, which includes covering the shipping costs.
If you have buyer's remorse and it is no fault of the manufacturer. Customers are responsible for actual return shipping charges and applicable restocking fees (20% of the item cost), even if the item was shipped for free by us.
All cancellations that are not our fault are subject to a 3% processing fee. Refunds will be issued to the original payment method used during order placement.
Shipping Locations:
- Our free shipping applies to destinations throughout the United States, excluding Puerto Rico, Hawaii, and Alaska. Unfortunately, we are unable to deliver to these specific regions at this time.
Estimated Shipping Times:
- Shipping times vary and typically range from 2 to 3 weeks depending on your location. Orders to the West Coast may generally arrive sooner than those to the East Coast. Once your order is placed, we will provide you with an accurate estimate of the expected delivery time based on your specific location.
Shipment Confirmation and Order Tracking:
- As soon as your order is processed and dispatched, you will receive an email confirmation. This email will include a tracking number, allowing you to monitor the progress of your delivery.
- Please allow up to 24 hours after your order has been shipped for the tracking information to become available.
Damages:
- In the unlikely event that your order arrives damaged, rest assured that we're here to assist you. Please reach out to us at support@grandtubs.com within 48 hours of receiving your shipment to initiate a claim.
- To expedite the claims process, we kindly request that you meticulously open and retain all packaging materials. Thoroughly inspect your purchase for any concealed damage before proceeding with the claim.
- The inspection process should encompass both visual and operational assessments, as detailed in the provided product manual. For specific guidelines on conducting the inspection, refer to the manual.
We are committed to ensuring your items reach you in excellent condition, and our team is dedicated to addressing any concerns you may have. Should you have inquiries, require additional information about our shipping policy, or need assistance with damaged items or any other matter, please don't hesitate to contact us at support@grandtubs.com. Your satisfaction is our priority, and we're here to ensure your shopping experience with us is exceptional.
Please note: This shipping policy is subject to change without prior notice. Please refer to the most up-to-date version on our website.