At GrandTubs, an authorized dealer of Anzzi products, we empathize with the disappointment that can arise when a purchase doesn't meet your expectations. Our goal is to streamline the returns process for your convenience. You have the option to return items for a refund, minus shipping charges, or request a replacement, provided you initiate contact with us within 90 days of the original shipment date, and the items are in a condition suitable for resale.
For returns due to Buyer's Remorse, a restocking fee of 20% and applicable shipping charges will be deducted from the refund amount. We are committed to ensuring that the returns procedure is as smooth and efficient as possible for our valued customers.
All cancellations that are not our fault are subject to a 3% processing fee. Refunds will be issued to the original payment method used during order placement.
REFUNDS NOT ACCEPTED IF
- Items have been altered or mishandled
- Items have custom work or painting at time of sale
- Items are Special-order/ Special Pricing
- Items that have been installed or show signs of installation (markings, scratches, plumber’s putty, etc.).
HOW TO RETURN AN ITEM
If an item is flawed or damaged from shipping, let us know. We’re available with expert support at 877-436-1225 or firstname.lastname@example.org
TRUCK DELIVERY RETURNS
If you need to return a large item (tub, vanity, etc.) that was delivered by truck, contact customer service at 877-436-1225. Please note that there is a flat fee of $175 for truck delivery returns.
OUR PROMISE TO YOU
SENDING YOUR PACKAGE
DAMAGED IN TRANSIT
If your merchandise is damaged in shipping, upon receipt, please contact us immediately. We will assist in filing a claim with the carrier and sending a replacement to you.