Return Policy

EASY RETURNS

At GrandTubs, an authorized dealer of Anzzi products, we empathize with the disappointment that can arise when a purchase doesn't meet your expectations. Our goal is to streamline the returns process for your convenience. You have the option to return items for a refund, minus shipping charges, or request a replacement, provided you initiate contact with us within 90 days of the original shipment date, and the items are in a condition suitable for resale.

For returns due to Buyer's Remorse, a restocking fee of 20% and applicable shipping charges will be deducted from the refund amount. We are committed to ensuring that the returns procedure is as smooth and efficient as possible for our valued customers.

All cancellations that are not our fault are subject to a 3% processing fee. Refunds will be issued to the original payment method used during order placement.

REFUNDS NOT ACCEPTED IF

Items have been altered or mishandled
Items have custom work or painting at time of sale
Items are Special-order/ Special Pricing
Items that have been installed or show signs of installation (markings, scratches, plumber’s putty, etc.).

If an installed item is defective, please contact Customer Service for assistance.

HOW TO RETURN AN ITEM

If an item is flawed or damaged from shipping, let us know. We’re available with expert support at 877-436-1225 or support@grandtubs.com

TRUCK DELIVERY RETURNS

If you need to return a large item (tub, vanity, etc.) that was delivered by truck, contact customer service at 877-436-1225. Please note that there is a flat fee of $175 for truck delivery returns.

OUR PROMISE TO YOU

We stand behind the products we sell. If for any reason you choose the wrong item, we’ll help you return it and assist you with a new order. If a product needs to be repaired or replaced under warranty, just let us know.

SENDING YOUR PACKAGE

Pack the item in its original shipping box, if possible, or a sturdy, plain cardboard box. Remove or cover any pre-existing labels or stickers. Include the Return Number and return address included in the email. Seal the box completely, making sure the item is secure for shipment. Shipping fees are at the customer’s expense. Please note that expedited shipping charges are non-refundable.

Allow 14 business days for your package to arrive at our fulfillment center. Within 48 hours, your return will be processed back into our inventory. Your financial institution will credit your card 2-10 business days later. Once your return has been received, you’ll get an email confirmation that your return has been processed.

DAMAGED IN TRANSIT

If your merchandise is damaged in shipping, upon receipt, please contact us immediately. We will assist in filing a claim with the carrier and sending a replacement to you.

A short sentence describing what someone will receive by subscribing