Shipping Policy
Shipping:
We offer "free ground shipping" on all US Orders
Shipping Method: LTL freight.
Shipping Time: All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipment times are subject to potential delays due to a high volume of orders or postal service problems that are outside of our control.
If you haven't received your order within 5 days of receiving your shipping confirmation email, please contact us @ support@grandubs.com with your name and order number, and we will look into it for you.
Order Status: When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
*If you need to request a cancellation or make any changes to your order. Please contact our customer support as soon as possible by telephone at (877) 436-1225 or email at (support@grandtubs) Monday - Friday from 9am -5pm PST. Unfortunately, once an order has been sent to our warehouse, we cannot guarantee cancellation or changes as to we are working quickly to get your order to you.
*Grand tubs is not responsible for any LTL delays in delivery.
We utilize a variety of LTL carrier options, and as a result, not all deliveries are the same. To accommodate this, and prepare you for delivery acceptance, you will receive a tracking email with links to instructions for each delivery.
Types of LTL receipt instructions are listed below
In Person Freight Receipt: The carrier will contact you directly to schedule delivery? If you are not available to receive a scheduled delivery, you may be charged a delivery fee on your original payment method.
Contactless Delivery Acceptance: You will be provided a shipping date and tracking for the order, and being home for receipt is optional. If not home at time of delivery, the carrier will document the condition of the package and location it is placed with photos.
In Home Delivery: Products are shipped on a semi-truck and delivered to an agreed upon location inside your home. Shipping times will vary based on destination, extreme weather, and other variables. The carrier will contact you directly to schedule delivery.
Shipping, Delivery, and Cutoff Times
Stated shipping and delivery dates are estimates only and can be affected by several factors, including shipping method.
Cut-off times indicate when order must be placed to begin processing on a particular day and vary by carrier.
Please be aware of the product's expected shipment time. This is when the item is expected to leave the warehouse and will be listed on the product information page.
Shipping & Order Confirmations
You will receive an email order confirmation after your order has been placed, and a second email when your order has been shipped. Tracking numbers will be provided when available.