Indulge in the luxurious experience of the Andaz 51"W X 51"L X 22"H Soaker Tub.
Designed with precision, this soaking bathtub is sure to take your breath away. It's no wonder it's a popular choice amongst luxury hotels worldwide. The perfectly round shape exudes a sense of harmony and balance, creating a tranquil environment in your bathroom.
Crafted with the finest materials, Andaz is made exclusively in the USA using Clarke Architectural's proprietary OMOXO™ solid surface compound. This material is exceptionally durable and resistant to daily wear and tear, ensuring that your investment lasts for years. In addition, the integrated overflow and center drain enhance its functionality while adding to its sleek design.
But Andaz isn't just about functionality - it's a piece of art that will elevate the aesthetic of any bathroom. The soft-touch matte or satin finish is hand-detailed, showcasing the impeccable craftsmanship that goes into every detail. And with four color options and two finishes, you can customize Andaz to match your style and bathroom décor.
You deserve the best, and Andaz delivers just that. Plus, with a 10-year warranty against defects in material and workmanship from the date of purchase, you can have peace of mind knowing that you're making a wise investment in a quality product. So choose Andaz as the centerpiece of your bathroom and experience the ultimate in luxury and relaxation.
Specifications for the Andaz Soaking Bathtub
|Max. Number of Occupants
|Blacks / Browns / Whites
|10 Year Limited
For customers of Grandtubs, we kindly request that you reach out to our customer service team to verify the appropriate return address. It's important to note that different products may necessitate distinct return addresses, so contacting us will ensure that your return is properly processed. Your satisfaction is our priority, and we are here to assist you in every step of the return process.
All cancellations that are not our fault are subject to a 3% processing fee. Refunds will be issued to the original payment method used during order placement.
You are entitled to contact our customer service team to ask for a return for an item(s) within 30 days of delivery for a refund. (we will refer to the item delivery date on the shipping info). Please note that returns outside of the 30-day return window will not be accepted. We promise to respond to your return request within 2 business days.
To qualify for a general return, the item(s):
- Must be in resalable condition
- Must be free from scratches and/or defects
- Must not have been installed
- Must be in the original manufacturer’s box and packaging and be free of writing.
- Must not be missing pieces
To initiate a general return, please address your reason.
- Don’t like
- Order By Mistake
- Change Idea
- Don’t need anymore
- Found More Affordable One
- Product Size Doesn't Fit (Please check if our product size meets your needs before ordering)
To qualify for a defective return, one of the following must apply:
- Item has a defect that hinders its usability for the purpose of which it was designed
- The wrong item was received
- The item does not match the description
- Item arrived damaged
To initiate a defective return, please address which situation the item belongs to.
* If the item is found to be damaged during shipping, and you notice the damage upon delivery or inspection, do not sign for or take possession of the item. If delivery is accepted but concealed damages are noticed within 48 hours, take pictures of the box and product(s). Carriers only allow two business days to file a freight claim. Contact our customer service team immediately to report the damage.
Price Match Guarantee Policy
We will give you a refund of the price difference if the selling price of a product on our website is found to be lower than the selling price of the product at the time of purchase within 30 days after the order is placed.
We promise to process the refund within 2 days after the returned item arrives at our warehouse and was inspected to qualify for our general return or defective return situations listed before. You are expected to receive the refund 5-7 business days after we process it.
For a general return, we will deduct 20% of your total refund amount for the reason of return shipping costs and the loss caused to us as a vendor, which means only 80% of your total refund will be sent back to your account. For a defective return, we will bear the return shipping cost and a full refund will be sent back to your account.
1. Which items are eligible for a return?
Most items can be returned within the stated time frame for a refund.
To qualify for a general return, the item:
- Must be in resalable condition
- Must be free from scratches and/or defects
- Must not have been installed
- Must be in the original manufacturer’s box and packaging and be free of writing
- Must not be missing pieces
2. How do I send my return?
We recommend using the packaging from the original shipment. Within 30 days of receiving the goods, please contact our customer service team (Support@grandtubs.com) and we will provide free service; outside of 30 days of receiving the goods, you can also contact our customer service team if it is due to product quality issues.
3. How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be canceled may be possible to request a cancellation before an order ships by contacting our customer service team.
For refused shipments, damaged shipments, and freight claims filed within 2 business days of receipt, a credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
4. My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
If you notice damage after delivery (concealed damage), you can contact our customer service team. Please provide as much detail as possible about the damage. You will be requested to upload at least 3 photographs to show the damage. We promise to provide solutions and settle down the issue as soon as possible.
We will be able to help with any complaints of damages, including visible or material defects after the product has been installed or altered.
5. I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
6. My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
7. Who will pay for the return?
If the return is due to product quality, Grandtubs will pay for it; if the return is due to the customer's personal preference, the customer will pay the cost.
We offer "free ground shipping" for all US orders except: Alaska, Guam, Hawaii and Puerto Rico.
Shipping Method: LTL freight.
Shipping Time: ETA 7 - 8 Weeks
Order Lead Time: All products are made to order with lead times of 49 to 56 days.
*Business days don't typically include weekends; however Saturday and Sunday deliveries may occur in certain zip codes.
*If you need to request a cancellation or make any changes to your order. Please contact our customer support as soon as possible by telephone at (877) 436-1225 or email at (support@grandtubs) Monday - Friday from 9am -5pm PST. Unfortunately, once an order has been sent to our warehouse, we cannot guarantee cancellation or changes as to we are working quickly to get your order to you.
*Grandtubs is not responsible for any LTL delays in delivery.
We utilize a variety of LTL carrier options, and as a result, not all deliveries are the same. To accommodate this, and prepare you for delivery acceptance, you will receive a tracking email with links to instructions for each delivery.
Types of LTL receipt instructions are listed below
In Person Freight Receipt: The carrier will contact you directly to schedule delivery? If you are not available to receive a scheduled delivery, you may be charged a delivery fee on your original payment method.
Contactless Delivery Acceptance: You will be provided a shipping date and tracking for the order, and being home for receipt is optional. If not home at time of delivery, the carrier will document the condition of the package and location it is placed with photos.
In Home Delivery: Products are shipped on a semi-truck and delivered to an agreed upon location inside your home. Shipping times will vary based on destination, extreme weather, and other variables. The carrier will contact you directly to schedule delivery.
Shipping, Delivery, and Cutoff Times
Stated shipping and delivery dates are estimates only and can be affected by several factors, including shipping method.
Cut-off times indicate when order must be placed to begin processing on a particular day and vary by carrier.
Please be aware of the product's expected shipment time. This is when the item is expected to leave the warehouse and will be listed on the product information page.
Shipping & Order Confirmations
You will receive an email order confirmation after your order has been placed, and a second email when your order has been shipped. Tracking numbers will be provided when available.
The Clarke One Walk-In Tub - How does the door lock? What safeguards prevent it from opening?
It has a magnetic door with an electronic release. You hold the button for 3 seconds and it unlocks.
The Door Swings Outward and the release is located on the door on the right.
Where is the cord located on the Clarke One? So, I know where to add an outlet?
The front panel, located to the left of the door, can be removed to access the battery and control box. Ideally, the best location for an outlet is on the left wall, given that the door is on the right. However, if necessary, placing it on the back wall is also accessible
Clarke one uses an GFI outlet
What is the difference between a Matte White and a Satin White Finish?
Matte White and Satin White are two different types of finishes used on bathtubs and other fixtures. The primary difference lies in their appearance and texture.
Matte White: This finish is non-reflective and does not shine. It has a flat, smooth surface and gives a contemporary and minimalist look to the bathtub. Matte white finish can hide minor scratches and marks better than shiny finishes. However, it might require more rigorous cleaning as soap scum and water spots can be more noticeable.
Satin White: This finish sits between a matte and a gloss finish. It has a slight sheen to it but is not as highly reflective as a full gloss finish. This gives the bathtub a soft, subdued glow that is more traditional and warmer. Satin finishes are generally easier to clean than matte finishes and can resist scratches and stains well.
The choice between Matte White and Satin White largely comes down to your personal preference, and the style and decor of your bathroom.
Which one is easier to clean and what do you clean Matte White and Satin White tubs with?
In general, Satin White finishes are slightly easier to clean than Matte White finishes. The slight sheen of the satin finish can resist dirt and stains more effectively and may require less frequent deep cleaning.
Regardless of the finish, here are some general cleaning recommendations:
Regular Cleaning: For daily or weekly cleaning, use a non-abrasive cleaner and a soft cloth or sponge. This can help to prevent the buildup of soap scum, hard water deposits, and other residues.
Deep Cleaning: If stains or mineral deposits occur, a mildly abrasive cleaner or a paste made from baking soda and water can be used. Apply the cleaner or paste, let it sit for a few minutes, and then gently scrub with a soft cloth or sponge.
Rinse and Dry: After cleaning, thoroughly rinse the tub with clean water and dry it with a soft towel. This can help to prevent water spots and soap scum buildup.
Use Tub-Specific Cleaners: It's also helpful to use cleaners that are specifically designed for bathtubs as they are formulated to clean without damaging the surface. Always check the product label for any specific instructions or warnings.
- Some people prefer Matte because you can clean the tub with 220 grit sandpaper to revitalize the tub.
- Others prefer Satin because you can clean it with regular 409 or Windex.
Remember, before using any cleaning product, it's a good idea to test it on a small, inconspicuous area first to make sure it doesn't harm the finish of your tub.
What color is the drain on Clarke bathtubs?
Most of the tubs come with a polished chrome drain; However, you can switch the drain color to brass, black, rose gold, white, etc. It would be ordered from the manufacturer. Let us know if you wish to switch the drain color and we will give you a quote on it, Grandtubs (877) 436-1225.
What's the difference between stone resin and acrylic bathtubs?
Stone Resin and Acrylic are two popular materials used in the construction of bathtubs. They each have their unique properties and advantages:
- Stone Resin Bathtubs: These are made from a blend of natural stone and synthetic materials, often including crushed stone like marble or granite, and a resin binder. The mixture results in a highly durable, scratch-resistant, and heat-retaining material. Stone resin tubs are heavier and typically more expensive than acrylic, but they have a luxurious, modern look and feel, and they tend to be long-lasting. They also maintain water temperature well, making for a warmer, longer soak.
- Acrylic Bathtubs: These are made from a type of plastic (Acrylic), which is heated and formed into a tub shape, then reinforced with fiberglass for added durability. Acrylic tubs are lighter and more affordable than stone resin tubs. They are easy to mold into a variety of shapes and sizes, and they have a high gloss finish that's easy to clean and maintain. However, they may not hold heat as well as stone resin tubs, and they may be more susceptible to scratches and stains.
In terms of maintenance and cleaning, both types can be cleaned with non-abrasive cleaners and soft cloths to maintain their finish. Always avoid harsh chemicals and abrasive cleaning tools, which can scratch or dull the surface of the tub.
What is a solid surface bathtub?
A solid surface bathtub is a type of bathtub made from a high-quality synthetic material that imitates the appearance of natural stone. This material is typically a blend of resins and mineral fillers.
Key characteristics of solid surface bathtubs include:
Durability: Solid surface materials are resistant to scratching, chipping, and cracking. They can also withstand heavy usage over many years.
Heat Retention: These bathtubs are excellent at retaining heat, making your bath stay warm for longer periods.
Non-Porous: Solid surface tubs are non-porous, which means they resist the growth of mold, mildew, and bacteria, contributing to a cleaner and healthier bathroom environment.
Repairable: One of the unique advantages of solid surface materials is that they are repairable. If they get damaged, the surface can be sanded and polished back to its original condition.
Variety: They come in a variety of shapes, sizes, and colors to fit any bathroom decor style.
Feel: They have a smooth, comfortable surface that feels pleasant to the touch, similar to natural stone.
Because of these characteristics, solid surface bathtubs are often considered a luxury item and are commonly found in high-end homes and hotels.
What is the difference between a whirlpool, a total massage, a soaker, and air massage bathtub?
Whirlpool Bathtub: This type of bathtub features water jets that create a swirling motion in the water, providing a massaging effect. The jets are typically adjustable, allowing you to target specific areas of your body for a hydro-massage experience.
Total Massage Bathtub: This is a term that could be used to describe bathtubs that combine multiple massage features. It might include both water jets (similar to a whirlpool bathtub) and additional features like air jets or vibrating elements to offer a comprehensive massage experience.
Soaker Bathtub: A soaker bathtub is a simple and traditional bathtub designed for soaking and relaxation. It does not have any special massage features like jets, focusing on providing a deep and immersive bathing experience.
Air Massage Bathtub: Unlike whirlpool bathtubs that use water jets, air massage bathtubs utilize air jets to create a bubbly and effervescent sensation. The air jets release streams of tiny bubbles into the water, delivering a gentle and soothing massage.
In summary, whirlpool bathtubs use water jets for a targeted hydro-massage, air massage bathtubs use air jets for a gentle bubbly massage, total massage bathtubs may combine multiple massage features, and soaker bathtubs are basic tubs designed for deep soaking and relaxation without any massage capabilities.