Mobility Bathworks Transfer Walk-In Tub - Dimensions: 32"W x 52"L x 41"H

Welcome to Grand Tubs, an authorized dealer for Mobility Bathworks walk-in tubs, barrier-free shower pans, and bathtubs. We're dedicated to ensuring a seamless shipping experience for you. Please review the following shipping details to understand how we process and deliver your purchases:

Free Shipping in the United States:

• We're pleased to offer complimentary shipping for all orders within the contiguous United States. At Grand Tubs, we're committed to delivering not only quality products but also exceptional value, which includes covering the shipping costs.

If you have buyer's remorse and it is no fault of the manufacturer. Customers are responsible for actual return shipping charges and applicable restocking fees (20% of the item cost), even if the item was shipped for free by us.

All cancellations that are not our fault are subject to a 3% processing fee. Refunds will be issued to the original payment method used during order placement.

 

Shipping Locations:

• Our free shipping applies to destinations throughout the United States, excluding Puerto Rico, Hawaii, and Alaska. Unfortunately, we are unable to deliver to these specific regions at this time.

Estimated Shipping Times:

• Shipping times vary and typically range from 2 to 3 weeks depending on your location. Orders to the West Coast may generally arrive sooner than those to the East Coast. Once your order is placed, we will provide you with an accurate estimate of the expected delivery time based on your specific location.

Shipment Confirmation and Order Tracking:

• As soon as your order is processed and dispatched, you will receive an email confirmation. This email will include a tracking number, allowing you to monitor the progress of your delivery.
• Please allow up to 24 hours after your order has been shipped for the tracking information to become available.

Damages:

• In the unlikely event that your order arrives damaged, rest assured that we're here to assist you. Please reach out to us at support@grandtubs.com within 48 hours of receiving your shipment to initiate a claim.
• To expedite the claims process, we kindly request that you meticulously open and retain all packaging materials. Thoroughly inspect your purchase for any concealed damage before proceeding with the claim.
• The inspection process should encompass both visual and operational assessments, as detailed in the provided product manual. For specific guidelines on conducting the inspection, refer to the manual.

We are committed to ensuring your items reach you in excellent condition, and our team is dedicated to addressing any concerns you may have. Should you have inquiries, require additional information about our shipping policy, or need assistance with damaged items or any other matter, please don't hesitate to contact us at support@grandtubs.com. Your satisfaction is our priority, and we're here to ensure your shopping experience with us is exceptional.

Please note: This shipping policy is subject to change without prior notice. Please refer to the most up-to-date version on our website.

Thank you for choosing Mobility Bathworks and Grand Tubs for your mobility and bathing solutions. We stand behind the quality of our products and are committed to ensuring your satisfaction. Please review the following warranty information that applies to our range of walk-in tubs and mobility shower products:

Warranty Coverage:

• We offer a 25-year warranty on the tub body of our walk-in tubs and mobility showers. This warranty ensures that the structural integrity and durability of the tub body are covered for a quarter of a century.
• Additionally, we provide a 30-year warranty on the tub walls of our walk-in tubs and mobility showers. This warranty safeguards against any defects or issues with the tub walls for three decades.
• The tub door of our walk-in tubs and mobility showers is backed by a lifetime warranty. This commitment to a lifetime warranty assures you of the longevity and functionality of the tub door throughout its lifespan.

Evolution of Independence:

• We understand the importance of the Evolution of Independence, and our warranty reflects this commitment. Our products are designed to enhance your independence and quality of life, and our warranties mirror this dedication to your well-being.

Claiming Warranty:

• To claim warranty coverage, please contact Mobility Bathworks customer support team or visit their website for detailed instructions Mobility Bathworks | Bathroom Remodeling | Walk-In Tubs (mobility-bathworks.com). Their team will guide you through the process and ensure that your concerns are addressed promptly.

Please note that their warranties are subject to specific terms and conditions, which may vary depending on the product and its usage. We recommend reviewing the warranty documentation provided with your product for a comprehensive understanding of the coverage and any exclusions.

At Mobility Bathworks and Grand Tubs, we're committed to your satisfaction and are here to assist you in case you encounter any issues covered by the warranty. If you have any questions, require assistance, or need to make a warranty claim, please reach out to Mobility at (469) 865-2883. Your well-being and peace of mind are of utmost importance to us.

Please note: This warranty information is subject to change without prior notice. Please refer to the most up-to-date version on our website.